Services
Everything a peer program needs, organized by phase.
Most partners work with us across all three phases. Workshops and training are also available on their own, for organizations that are not ready for a full program yet.
Program assessment and design
We start where you are. That means understanding your current supports, your structure, and your culture, then designing a program that fits your service rather than a template.
Peer supporter recruitment and selection
A fair, confidential selection process that builds a peer team members will trust, across divisions, shifts, and ranks.
Policy and protocol development
The written infrastructure a program needs to run consistently: confidentiality standards, scope of practice, activation protocols, decision trees, referral pathways, and an annual review framework. These documents protect the organization, the peer supporters, and the people the program serves.
Certification coordination
We coordinate ICISF Critical Incident Stress Management and Psychological First Aid certification and evidence-based suicide intervention training through certified providers, and attend alongside your peer team. External training fees are paid directly to the providers.
Peer team training
OSRC’s peer team training modules build on certification with the skills peers use every day: supportive conversations, recognizing when someone needs more than peer support, activation protocols, and looking after themselves.
Clinical oversight and consultation
Registered clinician support for the peer team: case consultation, peer wellbeing check-ins, and referral pathway management. A predictable monthly structure gives your service clinical expertise without a full-time hire.
Critical incident response
When a critical incident happens at a partner organization, we are on site within 24 hours to support the members involved and the peers carrying them.
Critical Incident Stress Debriefing (CISD)
Structured, clinician-facilitated group debriefs following a significant incident. CISD follows a seven-phase structure and is designed for the days after the event (Mitchell & Everly, 1996).
An external clinician removes the dynamics of rank, relationship, and organizational loyalty from the room, which gives members the space to speak honestly. It also means peers are never asked to debrief their own crews.
Monthly peer team meetings and refreshers
Regular meetings to review activity and surface concerns early, plus scheduled refresher training so skills do not erode.
Program evaluation
Confidential baseline and follow-up surveys, reported to your service as anonymous, group-level results, so you can see whether the program is working.
New member and family orientation
An orientation for new members and their families on occupational stress, the peer program, and where to turn for support, so families are part of the program from day one.
Family and partner workshops
Practical sessions on the spillover of job stress into home life, communication, and supporting a partner who works on the front line.
Wellness events and retreats
Events and retreats that connect members and families to the program outside of crisis moments.
Post Critical Incident Seminar (PCIS)
A three to four day residential program, delivered by clinicians and trained peers, for members still carrying the effects of a critical incident. Learn about PCIS.
Available on their own
Workshops and training
Tailored to your service’s incidents, culture, and needs, and available to partners and non-partners alike.
Mental health awareness
Introductory sessions for frontline members on occupational stress, trauma exposure, and help-seeking in first responder culture.
Leadership training
For officers, chiefs, and supervisors: recognizing occupational stress in your people and responding in a way that helps.
Suicide prevention workshops
Practical, plain-language sessions on warning signs, starting the conversation, and connecting someone to help.
New recruit sessions
Occupational stress injury and resilience for people at the start of their careers, before the calls accumulate.
Coping and resiliency skills
Hands-on skills for regulating stress on shift and resetting between calls.
Small-group support sessions
Facilitated sessions for frontline teams outside uniformed services, such as staff who handle difficult calls and difficult people every day.
Transparent pricing
How program cost is built
We do not quote a single price for every service, because the right number depends on the size of the peer team, the number of stations or divisions covered, and the training load you want to carry. We would rather bring back a figure we can defend than an estimate we cannot.
- Delivery hours. Time spent delivering the program, scoped by activity across the year.
- External training fees. Paid directly to certification providers and quoted separately. Costs drop when neighbouring services train together.
- Workshops. A flat rate per session, independent of the core program.
- Wellness events. Driven by venue and scope, and often a strong candidate for grant funding.
- Funding support. We can help partners identify grant streams and prepare applications that offset program costs.
References
- Mitchell, J. T., & Everly, G. S. (1996). Critical incident stress debriefing: An operations manual for the prevention of traumatic stress among emergency services and disaster workers (2nd ed.). Chevron Publishing.